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Troubleshooting

Most Asked
Questions

We've compiled answers to our most common product inquiries to get you back up and running as quickly as possible.

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Check the resolution and frame rate settings. Ensure the camera lens is clean and free of water stains or dust.

Turn on the camera's built-in image stabilization feature. Mount the camera on a stable bracket or tripod to improve shooting stability.

Use an external power supply to charge while recording.

Use a recommended high-speed microSD card (Class 10/UHS-I). Format the memory card and verify that there is sufficient capacity.

Using a dedicated waterproof case can achieve a higher waterproof rating. It is not recommended to exceed the waterproof depth specified in the product manual.

Enable the night vision or HDR function. Keep the front windshield clean to reduce reflections and obstructions.

Check the memory card capacity and loop recording settings. Use high-speed, high-capacity memory cards to reduce data loss.

Verify that the GPS module is enabled and use it in an open area to receive signals. Firmware updates may resolve GPS compatibility issues.

Check if the vehicle ignition or power interface is working normally. Check if the battery has power or try re-inserting the memory card.

Ensure that the collision sensing function (G-sensor) is enabled.

Check the Wi-Fi signal strength; it is recommended to keep the distance from the router within 10 meters. Ensure the network bandwidth is stable; note that the video doorbell must connect to a 2.4G network to function.

Confirm that app notification permissions have been enabled. Ensure the doorbell's power supply is normal and the Wi-Fi connection is stable.

Enable the infrared night vision or fill light function. Clean the lens to prevent dust from affecting image quality.

Check the doorbell's power supply and network connection status. Pair with a smart lock and ensure the binding settings are correct.

Avoid installing the doorbell in direct sunlight or areas with strong light reflection. Adjust the installation angle or choose a wide-angle lens model to reduce blind spots.

M26

M23

M22

M21

M20

M17

M16

M15

M9

M8

L20

L20 2K+WiFi

L19 2K+WiFi

L19

L11 2K+WiFi

L11

L9 2K+WiFi

L9 1080P

L8

X20 1080P

S18

S17

S16

S15

S10

S5

S3

S2Q

S1

S25S

SUPPORT & HELP CENTER